The role
Be the friendly, knowledgeable face of Jollytails
Customer Service & Sales Associates help clients in person, by phone, by email, and online. The role combines relationship-building, bookings, pet-product guidance, sales, and the daily care required to keep the storefront organized, stocked, clean, and welcoming.
Product knowledge matters
Associates are expected to build strong knowledge of pet foods, retail products, and Jollytails services so they can make useful, confident recommendations.
What you will do
Everyday responsibilities
- Provide warm, accurate customer service in person and across phone, email, and online channels.
- Understand Jollytails services and retail products, recommend suitable options, and support sales.
- Process point-of-sale transactions and help clients book daycare, grooming, training, and other appointments.
- Keep the storefront and work areas clean, organized, and well stocked.
- Assist with inventory counts and orders.
- Follow humane animal-care policies and assist in daycare when coverage is needed.
- Communicate questions and concerns promptly to a manager.
What we look for
Reliable, adaptable, and genuinely helpful
Excellent communication, interpersonal skills, customer service, sales ability, and dependability are essential. Pet-store, dog-care, or retail experience is a major asset. Jollytails operates seven days a week, so schedule flexibility and some weekend availability may be required.
Compensation
Starting at $17.50 per hour
Apply
Bring your service and sales strengths to Jollytails
Complete the online application and tell us about your customer-service experience, product knowledge, availability, and why you would be a strong addition to the team.